FAQ

OUR OPERATIONS

We are a Home-based Online Pastry Shop. We specialize in crafting Authentic high quality Artisan French Pâtisseries (Pastries). With a strong commitment to quality, our mission is to create exquisite Pâtisseries (pastries) that exemplify true French techniques and saveurs (flavors). 

HOW MUCH IS DELIVERY ?

We offer FREE DELIVERY in CALGARY for ALL ORDERS OF $80 AND MORE!

WHAT IF I LIVE OUTSIDE CALGARY ?

We offer PICK-UP for customers who reside outside Calgary. The Pick-up location is in LEGACY SE (once your order is confirmed we'll provide you via email or text with the full address)

WHAT IF MY ORDER AMOUNT IS LESS THAN $80 ?

If your order amount is less than $80, two options are available:

OPTION 1: PICKUP in LEGACY SE (once your order is confirmed we'll provide you the full address)

OPTION 2: We can arrange a DELIVERY to your address with a FLAT FEE of $10 payable by etransfer on patisserieslouise@gmail.com

Step 1: Place your order on our website 

Step 2: After receiving an order confirmation email, please make the payment of $10 for the delivery fee by etransfer on patisserieslouise@gmail.com 

 DAYS OF OPERATIONS

Our deliveries are from Tuesday to Saturday. We are closed on Sunday & Monday. 

Please note that if your date is not available at checkout it might indicate that we're sold out. We encourage you to choose the next available date. 

NEXT DAY DELIVERY

We offer a FAST and RELIABLE delivery service, available the next day!

Due to increasing demand, we often sold out very quick. In the event our Next-day delivery isn't available please choose the next date available or contact us!

Deliveries are between 9:00 AM and 1:00 PM 

CAN I CHOOSE A SPECIFIC TIME ?

Well, it depends on the amount of deliveries we have on that day. Usually, the driver follow a predetermined route. We'll send you a notice when your order is 30 mins away.

If you really need the order to be delivered at a specific time, you can always ask us and we'll do our best to assist you!